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RETURNS AND REFUND POLICY

At Canvas Storm, we do our best to provide the most accurate product descriptions we can. Our sizing charts match up congruently with their respective products and have been mentioned clearly on the product page. We want our customers to acknowledge exactly what they are ordering.

A Few Things to Note

• Our return policy lasts 30 days. If 30 days have passed after the exact date on which you received our products, we, unfortunately, can no longer offer you a refund or exchange. However, this 30-day term does not include the time needed for the return process, which may vary by location of sender.
• Due to inspection, cleaning, and repackaging as well as cancelation after shipment: a 50% restocking fee will be applied to all orders that are returned for a refund. The fee will be applied to the original orders, which means that you will be refunded 50% of your order total.
• Orders exchanged or items returned/exchanged due to Manufacturer’s Defect/Shipping Damage will not incur this restocking fee.
• We do not provide return labels unless it is a Manufacturer’s Defect. It will be considered customers’ responsibility to pay shipping cost for returning the items.

Returns – accepted under the following circumstances

• Damaged Product / Manufacturer’s Defect

If the product arrives damaged, whether due to Shipping Care or a Manufacturer’s Defect, we would like to offer 100% refund or exchange. Photos of evidence for damaged state are required and should be sent to our Customer Service Team via [email protected]

• For MANUFACTURERS DEFECTS we must be notified within 7 days after date of order delivery.
• Not As Described
  • If the product arrives and the customer can prove that it does not match up with the product description, we would like to offer a return for a full refund or exchange for a different item.
• Product Lost in Transit
  • If the product does not arrive because it is lost in transit, then we will immediately reship the product for you. The only condition is that the customer must absolutely make sure his/her given address is correct.

Exchanges

• In case you want to exchange, please ship the product back to us. It might take us up to 12-20 days to receive. Once we receive it, we can ship out the newly specified product immediately.

Returns & Exchanges are ONLY Accepted If Products Meet Following Criteria

To be eligible for a return, your item must be unused and in the same condition as when it was received. It must also be in the original packaging.

• Purchase credits only
• Unstained
• In unused condition. To be more specific, product packaging includes two parts: the nilon cover and the carton box, in which only the plastic wrap is allowed to be taken off for product inspection purpose.
• Original packaging required (Specifically the carton box and old plastic wrap, new plastic wrap is appreciated)
• Related timeframe

Return case should be raised no later than 3 days after receipt and unpacking of the product, by contacting our Customer Service agent at [email protected] for prior inspection, negotiation for return address. Time period for return process depends on senders/customers location, therefore, only requires specific tracking number.

• Return shipping costs: depends on senders/customers location.

How to Return

• Please fill out accordingly, to the best of your ability and send the product and to the address provided to you by our Customer Service agents.
• We reserve the right to deny an exchange if the item is clearly not in new condition or does not meet the standards listed above.

For any question or concern, please email us at [email protected]

Late or Missing Refunds

• Check your Bank Account
• Contact Credit Card Company
• Processing USUALLY takes 1-3 business days

If you have done all of these and you still have not received your refund yet, please contact us at   [email protected]

Shipping

The customer is responsible for paying their own shipping costs for returning an item. Shipping charges are non-refundable. If you receive a refund, you will receive back exactly what you paid for the product and nothing more as we offer free shipping.

Depending on your country of origin, it may take anywhere from 12-20 days for US customers or up to 15-25 days for International Customers for your exchanged item to reach you.

Disclaimer

In case of missing package but tracking shows delivered, further claim for refund and solutions would be provided by shipping agency.

If you are shipping items over $75, we would highly suggest shipping the product back to us with tracking so that if the product is lost in transit, it will be easier for you to prove to us that it was indeed shipped back.

FAQs

WHEN WILL MY ORDER SHIP?

Canvas orders are usually processed and shipped within 2-3 days of purchase. When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply reach out to us.

If your order hasn’t shipped throughout the regular time frame, please reach out to us! We’ll resolve it asap.  [email protected]

Please see all of our Shipping Policy.

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. Custom orders are the only products on the site that are FINAL SALE items. 

To return your merchandise, please email:  [email protected]  for the return address and always include your ORDER NUMBER and full NAME.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

CANCELLATION POLICY

You may cancel your order within (24) hours of purchase, MST.  We are committed to our customers and your satisfaction.

To cancel your merchandise, please email:  [email protected]  and label the subject line:  CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER.

Cancellations after (24) hours will require the customer to return the undamaged product to receive a full refund.  We cannot exchange your order after (24) hours because it will have already gone into production.  Please review our RETURN POLICY.

CHANGE MY ORDER

You may amend your order and address details within (24) hours of purchase. Please contact   [email protected] as soon as possible with your change requests, and label the subject line:  CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER.  We will confirm your changes have been made.

DAMAGED ART

If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here’s how:

1. Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
2. Attach your photos to an email and send them to [email protected]. Please include your ORDER NUMBER, FULL NAME and brief description.
3. You will receive an email within 24 hours confirming that your damaged replacement will be processed.
4. If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement.

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries email [email protected] and your email will be forwarded to the right person!

WHAT CARRIER DO YOUR ORDERS SHIP WITH?

All U.S. and International orders are shipped via USPS and EMS.

ARE THERE DUTIES FOR AMERICAN ORDERS?

No there are no additional duties. For international orders, depending on the country of residence, you may have to pay fees!

PROMOTIONS

If you have received a promotion offer CODE, you may redeem your discount at the time of Checkout in your Cart Discount section.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards through our merchant service provider PAYPAL.

HELP & CONTACT US

If we have not answered all of your questions in this customer service section, please Contact us! [email protected] with your full NAME and ORDER NUMBER and our customer service specialist will be in touch shortly!